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Patient Portal Policy and Procedures

DO NOT use Portal to communicate if there is an emergency.

 

Proper subject matter:
  • Prescriptions refills, medical questions, lab results, appointment reminders, routine follow- up questions, etc.
  • Sensitive subject matter (HIV, Hepatitis panels etc) are not permitted
  • We do not refill class 2 drugs on this site. You can request a refill but MUST come in to pick up the prescription.
  • Please be concise when typing a message.
Current functionality of Patient Portal:
  • Email and secure messaging for non-urgent needs.
  • Refill request
  • Viewing of lab results that have been sent to you.
  • Viewing and printing of continuity of health record.
  • Viewing and updating of health information.
  • Viewing of selected health information (allergies, medications, current problems, past medical history). * Note- You can make changes/additions to your health records, medication list, etc. but this will not change your permanent record without our review of the information.
  • Referral requests
  • Appointment request
  • Billing questions
  • Updating you demographic information (address, phone # etc) and updating insurance information.

All communication via portal will be included in you chart.

Privacy:
  • All messages sent to you will be encrypted.
  • Emails from you to the staff should be through this portal or they are not secure.
  • We will keep all email lists confidential and will not share this with other parties.
  • Any member of our staff may read your messages or reply in order to help the Physician that has been e-mailed. This is similar to how a phone message is handled.
  • Our system will check when messages are viewed, so you do not need to reply that you have read it.
Response Time:
  • After you agree to the Policy and Procedures and sign the Consent form, we will attempt to sent a “welcome message” emailed to you. This will provide a link to the portal log in screen.
  • We will normally respond to non-urgent email inquires within 24 hours but no later than 3 days after receipt.
  • If we are unable to access email for any reason we will attempt to call you if we have current information in you demographic. *Policies and procedure may change without notice.

[gravityform id=”5″ name=”Patient and Family Request for Patient Portal”]

  • Aviation & Travel Medicine
  • Community
  • Weight Loss Programs
  • About Us
  • Current Patients
  • Insurance and Billing
  • Our Location
  • Links
  • Patient Portal Policy and Procedures

For current patients, please contact us at 775-853-9394 or fill out the SSC forms to pre-register for an appointment.  You may also reach us via email at office@silversagecenter.com

Silver Sage Center for Family Medicine

10467 Double R. Blvd.
Reno, NV 89521
Office: 775 853 9394
Billing Questions: 775 853 9394
FAX: 775 853 3339
office@silversagecenter.com

Silver Sage Sports & Fitness Lab

10467 Double R. Blvd.
Reno, NV 89521
Office: 775 853 9394
lab@silversagecenter.com

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