Patient Portal Policy and Procedures

DO NOT use Portal to communicate if there is an emergency.

Proper subject matter:

• Prescriptions refills, medical questions, lab results, appointment reminders, routine follow- up questions, etc.
• Sensitive subject matter (HIV, Hepatitis panels etc) are not permitted
• We do not refill class 2 drugs on this site. You can request a refill but MUST come in to pick up the prescription.
• Please be concise when typing a message.

Current functionality of Patient Portal:

• Email and secure messaging for non-urgent needs.
• Refill request
• Viewing of lab results that have been sent to you.
• Viewing and printing of continuity of health record.
• Viewing and updating of health information.
• Viewing of selected health information (allergies, medications, current problems, past medical history). * Note- You can make changes/additions to your health records, medication list, etc. but this will not change your permanent record without our review of the information.
• Referral requests
• Appointment request
• Billing questions
• Updating you demographic information (address, phone # etc) and updating insurance information.

All communication via portal will be included in you chart.

Privacy:

• All messages sent to you will be encrypted.
• Emails from you to the staff should be through this portal or they are not secure.
• We will keep all email lists confidential and will not share this with other parties.
• Any member of our staff may read your messages or reply in order to help the Physician that has been e-mailed. This is similar to how a phone message is handled.
• Our system will check when messages are viewed, so you do not need to reply that you have read it.

Response Time:

• After you agree to the Policy and Procedures and sign the Consent form, we will attempt to sent a “welcome message” emailed to you. This will provide a link to the portal log in screen.
• We will normally respond to non-urgent email inquires within 24 hours but no later than 3 days after receipt.
• If we are unable to access email for any reason we will attempt to call you if we have current information in you demographic. *Policies and procedure may change without notice.

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